Initially, we asked them to come checkout why a bathtub drain was going slowly & why we were getting black bits coming out of the other bathtub. Ryan did a simple clear of the hair in the drain & went on to explain why we might be getting the black stuff. We ended up not doing anything about the black stuff other than to put a filter on the faucet since he said we wouldn't be able to spot the problem conclusively. He also replaced a leaky valve on our water heater.
Member Comments: I appreciated their office calling me at the beginning of our "window" of time to let me know more precisely when they were going to arrive - it let me get some other stuff done instead of just sitting around waiting. I liked that Ryan was honest with me about the black stuff & didn't try to sell me on redo-ing the entire plumbing system of the house. I also liked that he didn't charge me for clearing the drain - it was one of those "well, dang, I could've done that" - and instead, he showed me how easy it was. High marks for his overall friendliness, honesty, professionalism, and knowledge. Will definitely recommend Fathom and will go to them the next time we need something done.